What timezone does the coupon code date expiration date follows

  • quiri
    Asked on November 26, 2021 at 2:47 AM

    Hi team,


    We are wondering whether the coupon code's expiration date is based on US time or local time. We set the expiration date as 26 Nov, from my understanding, it should expire 26/11 00:00 but we still received a transaction with coupon used.

    Link:https://form.jotform.com/quiri/wintercamp2021

    #1 Expiration Date: 26 Nov, 2021

    1637910938 61a0899abdef3  Screenshot 10

    #2 11/26/2021 10:29 am, coupon used: QURIOFRIDAY

    1637912406 61a08f56ef8dd  Screenshot 21

    #3 Timezone: Asia/Hong Kong 1637912685 61a0906d7a9f3  Screenshot 32


    P.S. we extended the coupon promotion and changed the expiration date to 27 after the 10:29 am payment (that was done at HK time 26/11 3pm)

  • Billy JotForm Support
    Replied on November 26, 2021 at 3:59 AM

    Hello,

    I hope you're doing well and thanks for reaching out.

    We apologize for any inconvenience this has caused you.

    This is unusual. This makes me think that the coupon expiration follows the date set in the Jotform Inbox instead of the account's timezone. By default, Jotform Inbox follows US timezone but you can easily change it. Please refer to the screenshot below:

    1637917137 61a0a1d111585  Screenshot 10

    We'll be waiting for your response.