What timezone does the coupon code date expiration date follows

  • Profile Image
    quiri
    Asked on November 26, 2021 at 02:47 AM

    Hi team,


    We are wondering whether the coupon code's expiration date is based on US time or local time. We set the expiration date as 26 Nov, from my understanding, it should expire 26/11 00:00 but we still received a transaction with coupon used.

    Link:https://form.jotform.com/quiri/wintercamp2021

    #1 Expiration Date: 26 Nov, 2021

    1637910938_61a0899abdef3_

    #2 11/26/2021 10:29 am, coupon used: QURIOFRIDAY

    1637912406_61a08f56ef8dd_

    #3 Timezone: Asia/Hong Kong 1637912685_61a0906d7a9f3_


    P.S. we extended the coupon promotion and changed the expiration date to 27 after the 10:29 am payment (that was done at HK time 26/11 3pm)

  • Profile Image
    Billy_G
    Answered on November 26, 2021 at 03:59 AM

    Hello,

    I hope you're doing well and thanks for reaching out.

    We apologize for any inconvenience this has caused you.

    This is unusual. This makes me think that the coupon expiration follows the date set in the Jotform Inbox instead of the account's timezone. By default, Jotform Inbox follows US timezone but you can easily change it. Please refer to the screenshot below:

    1637917137_61a0a1d111585_

    We'll be waiting for your response.