What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Checkboxes and Radio Buttons will not allow me to set only one option,to select

    Asked by rjmccormick on March 28, 2014 at 12:58 PM

    In the section where I presently have a radio button(s) I only want 1 button.  I keep trying to delete the other two options.  The display will work once and after saving the form and then reloading, all three options are back even thouigh I deleted them.  It is the same with trying check boxes.  I am afraid to use the form for emailing because of this problem.  How can I permanently add just one checkbox or radio button select to my form.

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    JotForm Support

    Answered by TitusN on March 28, 2014 at 01:42 PM


    Please try the following:

    1. Log out and then back in from your Jotform account.

    2. Follow the five steps outlined in the illustration below:

    Let us know if this helps -

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    Answered by rjmccormick on April 01, 2014 at 12:57 PM

    there are no 5 steps below.  Pls repost them. txs.

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    JotForm Support

    Answered by TitusN on April 01, 2014 at 01:01 PM

    I provided an illustration, pl;ease click here to view