What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why do many of my attached files not available for download

    Asked by firstaid4u on March 28, 2014 at 02:04 PM

    When I recieve the odd form submission (more frequent as of late)  all attachments bring me to an error screen-


    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    Access Denied 
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    JotForm Support

    Answered by Mike_T on March 28, 2014 at 03:31 PM

    The "AccessDenied" error usually means that the file is not there. If possible, please ask your user(s) to re-upload their files.

    Please let us know if there is a specific form that we need to check. We can try to test the form to see if anything is wrong.

    Thank you.