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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    why do many of my attached files not available for download

    Asked by firstaid4u on March 28, 2014 at 02:04 PM

    When I recieve the odd form submission (more frequent as of late)  all attachments bring me to an error screen-

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     
    AccessDenied 
    Access Denied 
    DB5E575FFE7D9E5A 
    DOEGaodlkr78gvoh9DqbEA3/7ZSkCXj7+Ra/MCIRWMeebUAZH8wIPYGl3aIF0mdB
    attached files attached style xml height message
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    JotForm Support

    Answered by Mike_T on March 28, 2014 at 03:31 PM

    The "AccessDenied" error usually means that the file is not there. If possible, please ask your user(s) to re-upload their files.

    Please let us know if there is a specific form that we need to check. We can try to test the form to see if anything is wrong.

    Thank you.