Submission button stuck on "Please wait..."

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    Maria Cardona 
    Asked on November 26, 2021 at 05:58 PM

    We are having people try to apply on the website with no luck. So far everyone that has tried has gotten the same issue, the submission just gets stuck after hitting the submit button. I tried following a few responses by cloning the form and testing it (still had the same issue) and enabling encryption then disabling it with no luck either.


    Is there an other fix to this issue?

  • Profile Image
    Basil_A
    Answered on November 26, 2021 at 06:09 PM

    Hi,

    Please attempt going to your themes and selecting the option "Remove theme".

    1637967919_61a1682f4a03c_

    Please test your form after that, you may lose your form styling.

    Please let us know if the issue persists.