What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can you fix an email problem?

    Asked by cavacincinnati on March 28, 2014 at 04:42 PM

    We have many forms and they all link to my e-mail.  When someone signs up for an event, I get an e-mail with their info.  That part works fine.  However, some of the forms I want to add a second recipient so that two of us get notified when someone signs up.  I have added the second e-mail, but the person does not receive anything.  This might be easier to explain over the phone.  My number is 513-482-5122.

     

    I want this form to be sent to cava@cincycava.org and certification@cincycava.org.

     

    Thanks.   -Sara Bourgeois-

    Page URL:
    http://www.cincycava.org/volunteer-management-101.html

    email problem recipient thanks get notified all
  • Profile Image
    JotForm Support

    Answered by TitusN on March 28, 2014 at 05:36 PM

    Hello Sara,

    The email - certification@cincycava.org was deemed incorrect by the recipient server, and was placed in the bounce list:

    Result:
    certification@cincycava.org is IN the bounce list 

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000014173fac568-c715aac9-01c6-44=
    51-bfcb-5db1738f4905-000000@amazonses.com> sender rejected. IB504 - 199.127=
    .232.132'

    The technical information above means that you check the email to make sure there are no typos - or it could just have been a technical glitch between email servers -

    In any case - I have removed the email from the bounce list - and you should be able to recieve the notifications now...

    Please confirm.

    PS - I'm sorry we do not have phone support - but we'll be just as helpful on this forum thread -

    Thanks.