- cavacincinnatiAsked on March 28, 2014 at 04:42 PM
We have many forms and they all link to my e-mail. When someone signs up for an event, I get an e-mail with their info. That part works fine. However, some of the forms I want to add a second recipient so that two of us get notified when someone signs up. I have added the second e-mail, but the person does not receive anything. This might be easier to explain over the phone. My number is 513-482-5122.
I want this form to be sent to firstname.lastname@example.org and email@example.com.
Thanks. -Sara Bourgeois-
- JotForm SupportTitusNAnswered on March 28, 2014 at 05:36 PM
The email - firstname.lastname@example.org was deemed incorrect by the recipient server, and was placed in the bounce list:
email@example.com is IN the bounce list
Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000014173fac568-c715aac9-01c6-44=
firstname.lastname@example.org> sender rejected. IB504 - 199.127=
The technical information above means that you check the email to make sure there are no typos - or it could just have been a technical glitch between email servers -
In any case - I have removed the email from the bounce list - and you should be able to recieve the notifications now...
PS - I'm sorry we do not have phone support - but we'll be just as helpful on this forum thread -