What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How to setup a recurring payment option

    Asked by iayaiko on March 28, 2014 at 05:14 PM

    how do i create a reoccurring month payment on the payment option? i want to setup one product charging customer every month.

  • Profile Image
    JotForm Support

    Answered by BDAVID on March 28, 2014 at 06:01 PM

    Please follow the following steps:

    1. Select and drag the desired Payment Gateway (ie : Paypal) into our form builder. This will open up the payment tool wizard.

    2. On the wizard, select Sell Subscriptions and click "Next" button


    3. Click "Add New Subscription" button...

    ...and configure the following options:

    a. Subscription name. You can always customize the label. You can choose whatever you need.  Let's say, Monthly Donations.

    b. Price and Payment Schedule. Select one of the recurring options: Daily, Weekly  ,Bi-weekly, Monthly, Bi-Monthly, Quarterly, Semi-Yearly, Yearly and Bi-Yearly. 

    c. Number of payments. Set this if you want to stop charging customers after a certain timeframe. Let's say, you charge your customer five (5) times and automatically stop it on the six (6th) time, select five (5) from the dropdown selections.

    d. First Payment. If you want to charge your customer a bigger amount from the original for their first payment. Usually, this applies for setup fees. The amount should not be less than the original price.

    e. Trial Period. If you want to set a trial period for your customers. Trial period options are: One day, three days, five days, one week, two weeks, 10 days, 15 days, 30 days, 60 days, 90 days, six months and one year.

    If you have multiple options and would like to select an item as the default selected subscription, just click on it and check "Selected by default" option.  Let us know if you have more questions we will be glad to assist you.