Form states over quota but I haven't hit any limits

  • Sarah_Barnes
    Asked on November 27, 2021 at 6:47 PM

    I cleared out any used storage - including trashed entires a week ago but the form is still saying it's over quota

    Jotform Thread 3546150 Screenshot
  • Mary JotForm Support
    Replied on November 27, 2021 at 7:47 PM

    Hi Sarah_Barnes,

    Thank you for reaching out.

    I went ahead and recalculated your Submissions, Uploads, Form Views, and Total Submissions. Your account is now back to ACTIVE status. 

    Please let us know if the issue still persists.