How to cancel an appointment and make it show again?

  • Alexander_Acker
    Asked on November 28, 2021 at 3:34 AM

    Hey there,

    one of my costumers has cancelled an appointment that he had filled out yesterday. It's still able to be seen on my form as "taken" (I haven't deleted it yet).

    Is there a way to simply cancel that appointment and make the date and time visible again without deleting and adding the appointment manually?

    Thanks for your time,

    Alex

    Jotform Thread 3546482 Screenshot
  • Ahmed_S
    Replied on November 28, 2021 at 3:57 AM

    Hello Alex,

    Thank you for contacting Jotform Support.

    You can edit the entry and deselect the booked appointment form the table instead of deleting it, this will revert back the available appointments.

    1638089727 61a343ff7593b screen2 Screenshot 10 Please let us know if you need further assistance, we are happy to help.

  • Alexander_Acker
    Replied on November 28, 2021 at 5:43 AM

    Thank you, unfortunately I can't see where you are clicking to reach that new picture (tables). Your mouse is out of frame.

  • Gaetan_B
    Replied on November 28, 2021 at 6:14 AM

    Hello,

    You would have to go up in the page until you see the following (next to the jotform Logo on the top left):

    1638097715 61a363330c70c  Screenshot 10

    Clicking on it will allow you to access the Tables:

    1638097751 61a36357b55d2  Screenshot 21


    And you should be able to access the screen my colleague showed you.


    Best regards