How to cancel an appointment and make it show again?

  • Profile Image
    Alexander_Acker
    Asked on November 28, 2021 at 03:34 AM

    Hey there,

    one of my costumers has cancelled an appointment that he had filled out yesterday. It's still able to be seen on my form as "taken" (I haven't deleted it yet).

    Is there a way to simply cancel that appointment and make the date and time visible again without deleting and adding the appointment manually?

    Thanks for your time,

    Alex

    Screenshot
  • Profile Image
    Ahmed_S
    Answered on November 28, 2021 at 03:57 AM

    Hello Alex,

    Thank you for contacting Jotform Support.

    You can edit the entry and deselect the booked appointment form the table instead of deleting it, this will revert back the available appointments.

    1638089727_61a343ff7593b_screen2.gifPlease let us know if you need further assistance, we are happy to help.

  • Profile Image
    Alexander_Acker
    Answered on November 28, 2021 at 05:43 AM

    Thank you, unfortunately I can't see where you are clicking to reach that new picture (tables). Your mouse is out of frame.

  • Profile Image
    Gaetan_B
    Answered on November 28, 2021 at 06:14 AM

    Hello,

    You would have to go up in the page until you see the following (next to the jotform Logo on the top left):

    1638097715_61a363330c70c_

    Clicking on it will allow you to access the Tables:

    1638097751_61a36357b55d2_


    And you should be able to access the screen my colleague showed you.


    Best regards