How to apply the Black Friday Sale into the subscription renewal?

  • Profile Image
    suncos100
    Asked on November 28, 2021 at 09:11 AM

    Dear Sir/Mam

    Last year i availed the black friday offer and paid for the whole year at 50% price. This year too i wanted to do the same but i forgot the renewal date and today, my payment has been deducted automatically without discount.

    So, i want to request you to refund 50% payment.

    thanks...

  • Profile Image
    VincentJay
    Answered on November 28, 2021 at 09:27 AM

    Hello,

    We need to downgrade your account back to the free user and refund the last payment you made. After that, you can upgrade your account again to receive a 50% discount.

    Would that work for you? We'll wait for your response.

  • Profile Image
    suncos100
    Answered on November 28, 2021 at 09:29 AM

    Will it lead to any data loss when you downgrade ?

  • Profile Image
    Menerva_B
    Answered on November 28, 2021 at 09:49 AM

    Hi,

    All your forms and data will remain even after you downgrade to the FREE plan. You can upgrade/ downgrade and the forms and data will remain.

    The only difference if you downgrade to a lower plan is that your account usage limits will change according to your plan level.

    https://www.jotform.com/help/408-understanding-your-account-usage-and-limits/

    Hope this helps.

    Regards,

    Menerva


  • Profile Image
    suncos100
    Answered on November 28, 2021 at 10:39 AM

    Ok then, pls proceed with the downgrade.

  • Profile Image
    suncos100
    Answered on November 28, 2021 at 11:01 AM

    Thanks for the downgrade.

    Now, i will upgrade from the refund money. so i wanted to ask you about when will i get the refund ??

  • Profile Image
    Kenneth_C
    Answered on November 28, 2021 at 11:01 AM

    Hi there,

    I have now canceled the subscription, issued a refund of $388.58. It will be reflected on your account within 5-10 business days.

    You may now upgrade with the Black Friday Sale Discount applied.

    Let us know if you need further assistance.

    Best.

  • Profile Image
    suncos100
    Answered on November 28, 2021 at 11:43 AM

    Thanks a lot. one more question pls...

    my company is based in india. now when i am trying to upgrade, it is showing 18% gst extra.

    is this tax according to indian gst tax ?

    i am asking this because, last year i paid no extra tax...

  • Profile Image
    Mianala
    Answered on November 28, 2021 at 11:56 AM

    Hi there,

    Let me reply to you here for your last request: https://www.jotform.com/answers/3546907

    Thanks.