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  • Profile Image

    Conditional Formatting not hiding File Upload Fields

    Asked by diversitycenter on March 28, 2014 at 09:05 PM

    Hi everyone, 

    I have a form where I am trying to create conditional formatting for various options.

     

    Currently, I can't figure out why, but I cannot seem to get a file upload field to hide when I put the formatting in. Everything else does it just fine, except for the file upload field. I tried putting the file upload field in a form collapse, too, and the form collapse still shows up. 

    As you can see in the screenshot, here are the conditions I have: 

     

    The conditions are clearly set, and are working just fine hiding all the other sections, but any time I try to hide a file upload field, it just doesn't work. What gives?

     

     

    UPDATE: I got the response from Welvin, but unfortunately I'm still having problems! The formatting works as long as I only have one file upload field, but no matter what, I can't get it to hide more than one except on the formatting for if the field I'm basing these formatting on is marked empty. That one seems to work. I've tried all different sorts of conditional formatting, and I've cleared my cache. But where I can get the Business/Organization Logo field to hide, I can't ALSO get the 1/3 Sidebar Ad Image upload field to hide as well. The best example of where I need this to work is if you click on "Basic Text Listing" or "Text Listing * Logo". As you can see, on "Basic Text Listing", it hides the Business/Organization Logo field, but not the 1/3 sidebar ad field, which I want it to hide. On "Text Listing & Logo", it hides the 1/3 sidebar ad, but shows the Logo field, like I asked it to.  Why?

    Page URL:
    http://form.jotform.us/form/40866245542154

    Screenshot
    upload fields upload field sections file upload field create updated
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    JotForm Support

    Answered by Welvin on March 28, 2014 at 09:50 PM

    Hi,

    The conditional logic is working fine here. The file upload field hides when I select "Basic Text Listing" from the product listing, see screenshot:
    Please refresh your browser or clear your browser cache. I also clear your forms cache (How to Clear your Form Cache) to our end, this should help. Kindly check it again.
    Thanks