Over quota eventhough my account still too far on reaching the limits

  • underwzc
    Asked on March 28, 2014 at 9:08 PM
    Form over quota
    This form has passed it's allocated quota 
    and cannot be used at the moment. 

    Try contacting the owner of this form.
    This is the error I get, please help!
  • David JotForm Support Manager
    Replied on March 28, 2014 at 9:51 PM

    Hi, I see one  of your forms has a limit set for submissions, check other forms too if they have same issue:

    Over quota eventhough my account still too far on reaching the limits Image 1 Screenshot 20

    Change it from 1 to "No Limit", that should solve the issue, there is still available submission and storage space on your account. Let us know if you have more questions, we will be glad to assist you.

  • underwzc
    Replied on March 28, 2014 at 9:58 PM

    Thanks for the fast response but that is not the issue unfortunately. I get this error message on forms that have no submission limits as well. What can I do to fix this?

  • Welvin Support Team Lead
    Replied on March 28, 2014 at 10:26 PM

    How about clearing your forms cache: How to Clear your Form Cache ? I'm hoping that clearing your forms cache helps.

    Also, if possible, list down the forms here with the same issue so we can re-check it for you. 

    Thanks

  • underwzc
    Replied on March 28, 2014 at 10:47 PM

    I cleared the cache and it's still not working :(

    Here is one of the forms that has no submission limit but still isn't working:

    http://form.jotform.us/form/40586962616161

  • Welvin Support Team Lead
    Replied on March 28, 2014 at 11:40 PM

    I've manually fixed this to our end. You have extra 150 submissions limit per month per approved getMore Request, but it seems that the system doesn't add this to your account and only the default which is 100 is counted.

    I am also forwarding this thread to our developers for further investigation.

    Thanks

  • underwzc
    Replied on March 29, 2014 at 12:18 AM

    Thanks a lot!!

  • cettox
    Replied on April 21, 2014 at 4:40 AM

    Hi underwzc

    Did you experience same problem on this month?

  • underwzc
    Replied on April 21, 2014 at 3:51 PM
    No I have not :) Thanks again for the help!
    ...
  • fondovintage
    Replied on April 26, 2014 at 5:09 PM

    Hi, my user is (fondovintage) Im having the exact same issue. I created a test form, because I saw many people having the same quota limit issues, and didnt pass the tests. It tells me 

    Form over quota
    This form has passed it's allocated quota 
    and cannot be used at the moment. 

    [URL=http://imgur.com/kIsJ0hk][IMG]http://i.imgur.com/kIsJ0hk.png?1[/IMG][/URL]

     

    quota Screenshot 10

  • cettox
    Replied on April 26, 2014 at 5:15 PM

    Hi fondovintage,

     

    On which account name you experienced the issue? When I checked your account, your submission limit was 100 which is normal for free users who did not participate on tasks via get more section of "my account" page.

     

    Can you give more details on the problem you experience? Thanks.

  • fondovintage
    Replied on April 26, 2014 at 5:29 PM

    Hi, I found that even though I was editing the Form, and I saw my previous forms, I was not actually logged into the account.

    I loged in, and embeded the link again, and it seems to be working fine.

    Thank you