Over quota eventhough my account still too far on reaching the limits

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    underwzc
    Asked on March 28, 2014 at 09:08 PM
    Form over quota
    This form has passed it's allocated quota 
    and cannot be used at the moment. 

    Try contacting the owner of this form.
    This is the error I get, please help!
  • Profile Image
    BDAVID
    Answered on March 28, 2014 at 09:51 PM

    Hi, I see one  of your forms has a limit set for submissions, check other forms too if they have same issue:

    Change it from 1 to "No Limit", that should solve the issue, there is still available submission and storage space on your account. Let us know if you have more questions, we will be glad to assist you.

  • Profile Image
    underwzc
    Answered on March 28, 2014 at 09:58 PM

    Thanks for the fast response but that is not the issue unfortunately. I get this error message on forms that have no submission limits as well. What can I do to fix this?

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    Welvin
    Answered on March 28, 2014 at 10:26 PM

    How about clearing your forms cache: How to Clear your Form Cache ? I'm hoping that clearing your forms cache helps.

    Also, if possible, list down the forms here with the same issue so we can re-check it for you. 

    Thanks

  • Profile Image
    underwzc
    Answered on March 28, 2014 at 10:47 PM

    I cleared the cache and it's still not working :(

    Here is one of the forms that has no submission limit but still isn't working:

    http://form.jotform.us/form/40586962616161

  • Profile Image
    Welvin
    Answered on March 28, 2014 at 11:40 PM

    I've manually fixed this to our end. You have extra 150 submissions limit per month per approved getMore Request, but it seems that the system doesn't add this to your account and only the default which is 100 is counted.

    I am also forwarding this thread to our developers for further investigation.

    Thanks

  • Profile Image
    underwzc
    Answered on March 29, 2014 at 12:18 AM

    Thanks a lot!!

  • Profile Image
    cettox
    Answered on April 21, 2014 at 04:40 AM

    Hi underwzc

    Did you experience same problem on this month?

  • Profile Image
    underwzc
    Answered on April 21, 2014 at 03:51 PM
    No I have not :) Thanks again for the help!
    ...
  • Profile Image
    fondovintage
    Answered on April 26, 2014 at 05:09 PM

    Hi, my user is (fondovintage) Im having the exact same issue. I created a test form, because I saw many people having the same quota limit issues, and didnt pass the tests. It tells me 

    Form over quota
    This form has passed it's allocated quota 
    and cannot be used at the moment. 

    [URL=http://imgur.com/kIsJ0hk][IMG]http://i.imgur.com/kIsJ0hk.png?1[/IMG][/URL]

     

    quota

  • Profile Image
    cettox
    Answered on April 26, 2014 at 05:15 PM

    Hi fondovintage,

     

    On which account name you experienced the issue? When I checked your account, your submission limit was 100 which is normal for free users who did not participate on tasks via get more section of "my account" page.

     

    Can you give more details on the problem you experience? Thanks.

  • Profile Image
    fondovintage
    Answered on April 26, 2014 at 05:29 PM

    Hi, I found that even though I was editing the Form, and I saw my previous forms, I was not actually logged into the account.

    I loged in, and embeded the link again, and it seems to be working fine.

    Thank you