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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Over quota eventhough my account still too far on reaching the limits

    Asked by underwzc on March 28, 2014 at 09:08 PM
    Form over quota
    This form has passed it's allocated quota 
    and cannot be used at the moment. 

    Try contacting the owner of this form.
    This is the error I get, please help!
    My Forms Submissions and form over quota div Allocated Quota
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    JotForm Support

    Answered by BDAVID on March 28, 2014 at 09:51 PM

    Hi, I see one  of your forms has a limit set for submissions, check other forms too if they have same issue:

    Change it from 1 to "No Limit", that should solve the issue, there is still available submission and storage space on your account. Let us know if you have more questions, we will be glad to assist you.

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    Answered by underwzc on March 28, 2014 at 09:58 PM

    Thanks for the fast response but that is not the issue unfortunately. I get this error message on forms that have no submission limits as well. What can I do to fix this?

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    JotForm Support

    Answered by Welvin on March 28, 2014 at 10:26 PM

    How about clearing your forms cache: How to Clear your Form Cache ? I'm hoping that clearing your forms cache helps.

    Also, if possible, list down the forms here with the same issue so we can re-check it for you. 

    Thanks

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    Answered by underwzc on March 28, 2014 at 10:47 PM

    I cleared the cache and it's still not working :(

    Here is one of the forms that has no submission limit but still isn't working:

    http://form.jotform.us/form/40586962616161

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    JotForm Support

    Answered by Welvin on March 28, 2014 at 11:40 PM

    I've manually fixed this to our end. You have extra 150 submissions limit per month per approved getMore Request, but it seems that the system doesn't add this to your account and only the default which is 100 is counted.

    I am also forwarding this thread to our developers for further investigation.

    Thanks

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    Answered by underwzc on March 29, 2014 at 12:18 AM

    Thanks a lot!!

  • Profile Image

    Answered by cettox on April 21, 2014 at 04:40 AM

    Hi underwzc

    Did you experience same problem on this month?

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    Answered by underwzc on April 21, 2014 at 03:51 PM
    No I have not :) Thanks again for the help!
    ...
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    Answered by fondovintage on April 26, 2014 at 05:09 PM

    Hi, my user is (fondovintage) Im having the exact same issue. I created a test form, because I saw many people having the same quota limit issues, and didnt pass the tests. It tells me 

    Form over quota
    This form has passed it's allocated quota 
    and cannot be used at the moment. 

    [URL=http://imgur.com/kIsJ0hk][IMG]http://i.imgur.com/kIsJ0hk.png?1[/IMG][/URL]

     

    quota

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    Answered by cettox on April 26, 2014 at 05:15 PM

    Hi fondovintage,

     

    On which account name you experienced the issue? When I checked your account, your submission limit was 100 which is normal for free users who did not participate on tasks via get more section of "my account" page.

     

    Can you give more details on the problem you experience? Thanks.

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    Answered by fondovintage on April 26, 2014 at 05:29 PM

    Hi, I found that even though I was editing the Form, and I saw my previous forms, I was not actually logged into the account.

    I loged in, and embeded the link again, and it seems to be working fine.

    Thank you