Need help with fonts

  • Profile Image
    hightech4uall
    Asked on November 28, 2021 at 01:23 PM

    please

    I want a solution to the problem of fonts when formatting and preparing the report of the form, which is sent to the user's email


    As when preparing the report and choosing one of the fonts (the Arabic language in particular), it appears appropriately on the screen, but when downloading the pdf document, the font type changes to another inappropriate font.



    What is the solution please?



    this screenshot when preparing the report ( and this font what i want )

    1638123615_61a3c85f89c51_Screenshot 2021



    after downloading the pdf file it shows like this ( in a different font )


    1638123735_61a3c8d760606_Screenshot 2021


    so how i download it with ( Arial font )???




    this is the form

    https://form.jotform.com/210451193122038

  • Profile Image
    Martin_A
    Answered on November 28, 2021 at 02:22 PM

    Hi there,

    I have cloned and tested your form, and every change I make on the fonts is previewed and downloaded without any issues. When you modify and edit the PDF Report in the PDF Editor, make sure that the "Apply changes to Answer" is marked, because in the PDF Report the answers from the actual form are reflected.
    If your form is not modified with the same font that you like, you must make sure that the changes you make to the PDF Report are applied to the answer of the form.
    1638127232_61a3d6803f121_Screenshot_18.p
    We have cleared your form's caches, just in case that is causing any issues.

    Let us know if you need any further assistance.
    Thank you.