What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
why incomplete paymentsAsked by Animallife on March 28, 2014 at 11:55 PM
I'm sorry for the trouble caused to you.
Upon checking your form's submission records, I found that all "Incomplete Payments" you have are actually old one and all recent submission are completed. Most likely, user must have been redirected to PayPal page and then not completed the payment. If the user does not make the payment successfully, it will be logged as "Incomplete Payments"
The most likely issue could be related to IPN not enabled in your PayPal account but in your case the recent transactions seems to be completed.Please check and get back to us if you have received the payments for those incomplete transactions but in submission records they are listed as incomplete payments and we will take a look.Thank you!