Enter a valid e-mail address error

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    iamthecountry
    Asked on July 24, 2011 at 01:04 PM

    when i click submit it says invalid email, but email is valid

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    NeilVicente
    Answered on July 24, 2011 at 02:39 PM

    Hi,

    Honestly speaking, there's nothing much I can deduce from the information you have posted. Can you please provide more details regarding the nature of your problem? Your question sounds a little vague to me. If you can give us a more detailed explanation of what your issue is, we can probably come up with an appropriate solution.

    As we are eager to lend you a helping hand, we will gladly await your response to this thread. Thank you and have a nice day!


    Neil

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    iamthecountry
    Answered on July 24, 2011 at 02:42 PM

    when i click submit it says invalid email, but email is valid

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    NeilVicente
    Answered on July 24, 2011 at 02:51 PM

    Hi,

    You have set that particular field to validate as an Email Address, that is why it shows that message when you try to submit your form.

     

    Solution:

    While editing your form, click that particular field (text area) then click the Validation button in the toolbar. Change the validation option from Email to None.

     

    That should do the trick. Of course, do not forget to save your form.

    Let me know if there is anything else you'd like to ask. Thank you for using Jotform!


    Neil