What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Enter a valid e-mail address error

    Asked by iamthecountry on July 24, 2011 at 01:04 PM

    when i click submit it says invalid email, but email is valid

    Page URL:
    http://www.seanmorganphotography.com

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    JotForm Support

    Answered by NeilVicente on July 24, 2011 at 02:39 PM

    Hi,

    Honestly speaking, there's nothing much I can deduce from the information you have posted. Can you please provide more details regarding the nature of your problem? Your question sounds a little vague to me. If you can give us a more detailed explanation of what your issue is, we can probably come up with an appropriate solution.

    As we are eager to lend you a helping hand, we will gladly await your response to this thread. Thank you and have a nice day!


    Neil

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    Answered by iamthecountry on July 24, 2011 at 02:42 PM

    when i click submit it says invalid email, but email is valid

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    JotForm Support

    Answered by NeilVicente on July 24, 2011 at 02:51 PM

    Hi,

    You have set that particular field to validate as an Email Address, that is why it shows that message when you try to submit your form.

     

    Solution:

    While editing your form, click that particular field (text area) then click the Validation button in the toolbar. Change the validation option from Email to None.

     

    That should do the trick. Of course, do not forget to save your form.

    Let me know if there is anything else you'd like to ask. Thank you for using Jotform!


    Neil