My Support request page error 404

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    My Suppport request page error 
    Asked on November 28, 2021 at 11:31 PM

    Myy support reuquest page error 404

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    gerardw
    Answered on November 29, 2021 at 03:29 AM

    Please log in to your Jotform account and click the Support request tab as shown:

    1638174510_61a48f2e74a9b_2911_4.png

    Please try this and let us know if you are still getting the error.

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    Tedy 
    Answered on November 29, 2021 at 04:18 AM

    I still get the same error

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    Vick_W
    Answered on November 29, 2021 at 04:26 AM

    Hi Tedy,

    Could you please make sure that you are logged in to your account? If the support requests are marked as private then you'll only be able to view them when you are logged in to your account.

    Thanks

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    Tedy 
    Answered on November 29, 2021 at 09:01 PM

    i have loged in with my account, this error appeared after i changed my username from hamdansan to Agrinesia.

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    Cecile_A
    Answered on November 29, 2021 at 09:10 PM

    I tried logging in to your account and My support requests seem to work. I have cleared your form caches. Could you please clear your browser's cache as well?

    If the issue persists, may we know if there's a particular thread that you want to access? If so, you may share to us its URL.

    Looking forward to your reply.