What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I paid through Paypal for update and update still not active

    Asked by eurobusways on March 29, 2014 at 12:52 PM



    Please look after as i made payment through paypal for my 'eurobusways' account to update 9.95$ account. Payment sent, but still update available not active and not form on my website 





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    JotForm Support

    Answered by jonathan on March 29, 2014 at 07:58 PM

    Hi Aron,

    I checked your account eurobusways and found that it was already upgraded to Premium-Monthly type of subscription.

    Can you please check again on your account. You can do this while logged in to your JotForm account and go to My Accounts page https://www.jotform.com/myaccount/

    Hope this help. Inform us if you need further assistance.