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    Upgraded my account but still showing as FREE causing problems to my form

    Asked by voicework on March 29, 2014 at 01:16 PM

    I have upgraded as I was running out of free entries, but the form is still not sending to my e-mail address. Paypal tells me the payment has been processed. Can you tell me why this is happening? I'm expecting entries from today


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    JotForm Support

    Answered by BDAVID on March 29, 2014 at 08:08 PM

    Hi, I see the email address used on your notification is test@nidd.net, have you checked on your spam folder? Also, it is a good practice to fill all fields on your notification:

    You may white-list our domain names if the issue persist:

    (We use Amazon SES method for "noreply@jotform.com" sender.)

    ·        jotform.com
    ·        email.amazonses.com
    ·        amazonses.com
    ·        jotform.co
    ·        secure.jotform.co
    ·        s3.amazonaws.com  
    ·        static-interlogyllc.netdna-ssl.com
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    Answered by voicework on March 29, 2014 at 08:40 PM
    I’m sorry, I don’t understand a word of your response. To reiterate – I have PAID for an upgrade, you have received my payment, but my status tells me I’m still on the FREE account, and e-mails are no longer being forwarded from the form on my website because you are saying I have exceeded my FREE quota. The website is www.jameswilson.org/quiznights, I log into my account using the username james@jameswilson.org with my own password. I currently just have the one form, which I’m sure you can check. For some reason on my profile it says my username is Voicework
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    JotForm Support

    Answered by Welvin on March 30, 2014 at 03:59 AM

    Hi James,

    We're sorry for misunderstanding your inquiry. I checked our records and found your payment. You forgot to include your Jotform Username and this causes the system not to automatically upgrade your account.

    Anyway, you should be all set now. I've manually associated the payment to your account. Please kindly check again.