- teleistaincAsked on March 29, 2014 at 04:43 PM
I have been a paid customer for over 6 months now. I am using Premium account where the monthly submission limit is 1000. For some reason, it says I have only monthly 170 submission limit.
Can you please look into this?
- CesarAnswered on March 30, 2014 at 12:52 AM
It appears that your account was last billed for service on November 10th, 2013. I do see that a downgrade process was performed back in December 2013. Therefore you have not been billed since then. This may be verifable with your credit card statements.
I welcome you to perform the upgrade process so that your account may be upgraded back to Premium status.
Do let us know if you need further assistance. Thank you.
BlueSnap-Plimus: Ref# 74193044
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