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  • Profile Image

    Monthly Limit

    Asked by teleistainc on March 29, 2014 at 04:43 PM

    I have been a paid customer for over 6 months now. I am using Premium account where the monthly submission limit is 1000. For some reason, it says I have only monthly 170 submission limit.

    Can you please look into this?

     

    Thank you.

    monthly limit submission limit
  • Profile Image

    Answered by Cesar on March 30, 2014 at 12:52 AM

    It appears that your account was last billed for service on November 10th, 2013. I do see that a downgrade process was performed back in December 2013. Therefore you have not been billed since then. This may be verifable with your credit card statements.  

    I welcome you to perform the upgrade process so that your account may be upgraded back to Premium status.

    Do let us know if you need further assistance. Thank you.

     

    BlueSnap-Plimus: Ref# 74193044


    Last Invoices on Account:

    https://shots.jotform.com/cesar/screens/teleistainc.jpg