Removing a Submission

  • Profile Image
    karenreenders
    Asked on November 29, 2021 at 09:25 AM

    Hello -

    We closed our registration for a Christmas shopping event we are having on Saturday.

    In the process of receiving submissions, we had 3 submissions that were not from our area and need to decline.

    Right now I have them "starred" in my submissions. However, I would like to remove them, to get an accurate report.

    If I remove them to either Archive or Trash, it changes the submission number for the remaining submissions. Is there a way to remove them without changing the submission numbers?

    Please advise...thank you!

    Blessings,
    Karen


  • Profile Image
    John_L
    Answered on November 29, 2021 at 09:37 AM

    Hello,


    I see that you already know how to remove a submission but you can always check this link for guidance: https://www.jotform.com/help/377-how-to-delete-form-submission-data/

    Additionally, it is not possible for the submission numbers to retain their original number after deleting or removing a submission.


    If there's anything else, please let us know so we can help you right away.

    Thanks!

  • Profile Image
    Lorenz_A
    Answered on November 29, 2021 at 09:44 AM

    Hi there,

    Unfortunately, that is not possible, the submission numbers are the actual count of the remaining submissions you have on your inbox/submission page, removing a submission will deduct it from the count.

    Let us know if you need any further assistance.