Form not allowing changes

  • Profile Image
    DeePlatacis
    Asked on November 29, 2021 at 10:00 AM

    On our client referral form, I am trying to update the conditional logic for outpatient referrals (#18). When I add the additional logic (IF community is equal to CWN), the system says "waiting for jotform.com), then refreshes my screen and returns the form with no changes.

    I tried clearing the cache; I tried deleting the email group (28) to re-enter both email & logic and the form does the same thing. The screen refreshes but no changes have been made.

    Could you tell me what may be going on with this form?

  • Profile Image
    Gaetan_B
    Answered on November 29, 2021 at 10:15 AM

    Hello,

    Thank you for reaching out.


    I do not see any issue on your form.

    I have cleared the cache form the server side, could you please let us know if things are better now?


    Best regards

  • Profile Image
    DeePlatacis
    Answered on November 29, 2021 at 12:52 PM

    Clearing the cache from the server side fixed the issue.


    Thanks