I can't log into my account anymore

Hello team,

My new problem, I can no longer log into my account.

I have tried to renew my password, but nothing can be done. I also try in private browsing, delete my cookies and browsing history.

Could you please help me

For information, I already have a support request in progress regarding my wish to take advantage of the Black Friday offer to switch to the GOLD offer.

Of course I can no longer consult it because I cannot connect to my account.

At the same time, I would like to tell you that I have just received an email renewing my subscription to the bronze offer.

the email indicates: "Congratulations! Your JotForm account has been upgraded to JotForm Bronze Yearly:"

thanks in advance

Bonjour l’équipe,

En francais

Bonjour l’équipe,

Mon nouveau problème, je ne parviens plus à me connecter à mon compte.

J’ai essayé de renouveler mon mot de passe, mais rien à faire. J'ai aussi essayer en navigation privée, supprimer mes cookie et historique de navigation.

Pourriez-vous svp m’aider 

Pour information, j’ai déjà une demande d’assistance en cours, qui concernant mon souhait de bénéficier de l’offre Black Friday pour passer à l’offre OR.

Bien entendue je ne peux plus le consulter du fait que je ne parviens pas à me connecter à mon compte.

Je souhaite par la même occasion, vous dire que je viens tout juste de recevoir un mail qui renouvèle mon abonnement vers l’offre bronze.

le mail indique : "Congratulations! Your JotForm account has been upgraded to JotForm Bronze Yearly:"

merci d'avance

Thank you for reaching support,

The account has been reviewed by our team, and no violations were found.
The account is now reinstated.

Let us know if you need further assistance.

Best.