Form is only visible on cell phone

  • Cristina
    Asked on November 29, 2021 at 12:21 PM

    Hello,

    Our clients can only see our products if accessing the for via a cell phone. I tried it myself and get the same problem. Grateful for assistance with this issue.

    Thank you!

    Page URL: https://linktr.ee/cjsgourmetsweets
  • Zahra_S
    Replied on November 29, 2021 at 1:18 PM

    Hi There,

    Thank you for reaching out to us.

    Kindly share us the link of the form you are having issue with. So we can test it on our end.

    Feel free to ask for further queries.

  • Cristina
    Replied on November 29, 2021 at 3:30 PM

    In my previous message I shared the linktree link where the form is hosted. Here it is again https://linktr.ee/cjsgourmetsweets

    Let me know if this is the link you are referring to.


  • Sonnyfer JotForm Support
    Replied on November 29, 2021 at 9:16 PM

    Apologies for the inconvenience. I tested your website using Windows 10 PC - Chrome browser and was able to access your forms.

    1638238519 61a589377404e ewqxda Screenshot 10

    Could you share some screenshots, please? We'd like to see what the issue looks like from your perspective.

    Guide: How-to-Post-Screenshots-to-Our-Support-Forum

    Looking forward to your reply.