Upgrade not done although payment is made

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    Asked on March 29, 2014 at 10:24 PM

    i've upgrade my account on 28th march and yet the upgrade is still not done yet. Please see attachment here. 
    Explain it to me, thanks.  

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    Answered on March 30, 2014 at 04:15 AM

    Hello ilovecherryshan,

    Upon checking your account, I found that it is successfully upgraded to premium monthly subscription. Please sign out and then sign in to your JotForm account for the changes to reflect.

    Thank you!