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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade not done although payment is made

    Asked by ilovecherryshan on March 29, 2014 at 10:24 PM

    i've upgrade my account on 28th march and yet the upgrade is still not done yet. Please see attachment here. 
    Explain it to me, thanks.  

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    JotForm Support

    Answered by ashwin_d on March 30, 2014 at 04:15 AM

    Hello ilovecherryshan,

    Upon checking your account, I found that it is successfully upgraded to premium monthly subscription. Please sign out and then sign in to your JotForm account for the changes to reflect.

    Thank you!