Not able to submit form, it just says Please wait...

  • Profile Image
    txmacks
    Asked on March 29, 2014 at 11:07 PM

    Hi there,

    I've had two clients tell me that my form isn't working. When they click submit, it just keeps saying "please wait". See pic on the bottom left left. It will say this all day and nothing happens.

     

    I really need these for my contracts. So you prompt reply is very much appreciated!

  • Profile Image
    ashwin_d
    Answered on March 30, 2014 at 05:11 AM

    Hello txmacks,

    I'm sorry for the trouble caused to you.

    I was able to replicate the exact same problem you are having. Upon checking your form, I found that you have added a "Stripe" payment question in your form but haven't configured it yet. Please check the screenshot below:

    This stripe payment question form which is not configured yet is the actually the cause of your problem. Please configure it or delete it completely for the form to work as expected.

    Please check the following cloned form which is working as expected:  http://form.jotformpro.com/form/40881928900965?

    Feel free to clone this form for a closer look. The following guide should help you in form cloning:  https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image
    txmacks
    Answered on March 30, 2014 at 05:40 PM
    Oh how weird, it doesn't show up unless I go to edit my form. But I deleted it and now it works! Thanks so much!!
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