What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to see the changes to the custom domain configuration

    Asked by PerfilPINK on March 30, 2014 at 01:07 AM

    Hi, I followed the steps below and asked Godaddy  if everything was correct, they told me that it was right.

    I waited 48 hours and I did not see any changes in the domain. What shoud I do?

    Step 1. To use your own domains in Jotform, add a DNS record:
    Add a CNAME record which points to custom.jotform2.com with your subdomain. Here is what it will look like in the DNS:

    customerForms.my-company-domain.com CNAME custom.jotform2.com

    Step 2: Change your form URLs from http://www.jotform.com/form/1234567890 to http://customerForms.my-company-domain.com/form/1234567890
    Here I got a video tutorial  on how to add CNAME Record inside your website CPANEL from one of my colleagues and also a JotForm Support. (idarktech)
    Thank you,
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    JotForm Support

    Answered by Welvin on March 30, 2014 at 05:46 AM

    Hi Gladys,

    It's working here: http://forms.perfilpink.com/. Did you manage to resolved this? Here's a screenshot to support the link:


    Clear your browsers cache and try to access the link on another computer. Let us know if you still can't access the link.


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    JotForm Support

    Answered by Welvin on March 30, 2014 at 05:50 AM

    Here's an example form that uses your custom domain: http://forms.perfilpink.com/form/31766147971867. Let us know if you can't see it or if it gives you an error.