Unable to see the changes to the custom domain configuration

  • Profile Image
    Asked on March 30, 2014 at 01:07 AM

    Hi, I followed the steps below and asked Godaddy  if everything was correct, they told me that it was right.

    I waited 48 hours and I did not see any changes in the domain. What shoud I do?

    Step 1. To use your own domains in Jotform, add a DNS record:
    Add a CNAME record which points to custom.jotform2.com with your subdomain. Here is what it will look like in the DNS:

    customerForms.my-company-domain.com CNAME custom.jotform2.com

    Step 2: Change your form URLs from http://www.jotform.com/form/1234567890 to http://customerForms.my-company-domain.com/form/1234567890
    Here I got a video tutorial  on how to add CNAME Record inside your website CPANEL from one of my colleagues and also a JotForm Support. (idarktech)
    Thank you,
  • Profile Image
    Answered on March 30, 2014 at 05:46 AM

    Hi Gladys,

    It's working here: http://forms.perfilpink.com/. Did you manage to resolved this? Here's a screenshot to support the link:


    Clear your browsers cache and try to access the link on another computer. Let us know if you still can't access the link.


  • Profile Image
    Answered on March 30, 2014 at 05:50 AM

    Here's an example form that uses your custom domain: http://forms.perfilpink.com/form/31766147971867. Let us know if you can't see it or if it gives you an error.