Account access problem

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    Tannya Derby 
    Asked on November 29, 2021 at 06:39 PM

    I am trying to get back onto my account it says it is suspended but not giving me more than that. I need help

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    Cecile_A
    Answered on November 29, 2021 at 08:24 PM

    Hello there,

    We are currently reviewing your account. We will let you know as soon as we have more information.

    Thank you.

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    Cecile_A
    Answered on November 30, 2021 at 07:32 AM

    We apologize for the inconvenience.

    Your account was mistakenly suspended by our phishing filter.Since your form is fine, we have reactivated your account. 

    Let us know if you have any other concerns. 

    Thank you.

  • Profile Image
    Tannya Derby 
    Answered on November 30, 2021 at 12:11 PM
    This form is for clients. I will need to all for their CC information. Is that going to lock up my account again. I will have terms and conditions for the clients. These clients know this is coming as they request it.
    Please advise.
    Thank you
    Tannya Derby
    Sent from my iPhone
    ...
  • Profile Image
    Cecile_A
    Answered on November 30, 2021 at 01:38 PM

    Just a friendly reminder that collecting credit card details using regular text fields is not allowed here in JotForm. Please check our terms of use. If you need to collect payments from your users, please use one of our payment processors to prevent suspension.

    I also advise you to change your account's email to a corporate one to avoid getting flagged again by our phishing detector.

    Should you have further inquiries, kindly let us know.

    Thank you.

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    Tannya Derby 
    Answered on November 30, 2021 at 01:44 PM
    Thank you
    Tannya Derby
    tannyaderby@gmail.com
    ...
  • Profile Image
    Tannya Derby 
    Answered on November 30, 2021 at 01:55 PM
    I am collecting Data to set up external accounts not to charge anything. Is there a way to do that and keep the information following your terms and conditions?
    Thank you
    Tannya Derby
    tannyaderby@gmail.com
    ...
  • Profile Image
    Cecile_A
    Answered on November 30, 2021 at 02:05 PM

    Our reviewers team checked your account when it was suspended but they did not find any violation in your Ingram Account information form which is why your account was reinstated.

    However, if you're planning to add more fields in your form, I suggest that you check our terms of use below to know what must be avoided to prevent suspension.

    https://www.jotform.com/terms/