Submissions not showing in Kiosk mode

  • Lindsay Saewitz
    Asked on November 30, 2021 at 7:50 AM

    Hi,
    We're using kiosk mode at an event, and several people have submitted the form. However, now I am looking on my computer and I'm only seeing my test submissions and no others. Please advise.

    Page URL: https://www.jotform.com/help/571-how-to-use-kiosk-mode-in-jotform-mobile-forms/
  • Nina_J
    Replied on November 30, 2021 at 8:12 AM

    Hi Lindsay,

    Thank you for contacting Jotform Support and we apologize for the inconvenience this may have caused you.

    Please allow me some time to check your form and I will get back to you as soon as I have some information.

    Thanks!

    Nina

  • Nina_J
    Replied on November 30, 2021 at 8:31 AM

    Thank you for waiting.

    Can you please make sure that you sync the data?

    1638278872 61a626d84bc01 Screenshot 10

    If that doesn't work, try first re-installing the Mobile Forms app on your device, after re-installation, test again using the form in Kiosk mode.

    Let us know how that goes.

    Best,

    Nina

  • dandydental
    Replied on November 30, 2021 at 10:00 AM
    Thank you!
    Lindsay
    ⏤
    *Lindsay Saewitz*
    Field Marketing
    847-987-3470 (cell)
    lindsay@meetdandy.com

    ...
  • dandydental
    Replied on November 30, 2021 at 10:00 AM
    awesome thank you!
    Lindsay
    ⏤
    *Lindsay Saewitz*
    Field Marketing
    847-987-3470 (cell)
    lindsay@meetdandy.com

    ...