Error in Downloading Attachments

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    llyn
    Asked on November 30, 2021 at 10:32 AM

    Hi Jotform Team,

    I'm having trouble opening and downloading files on our Jotforms. We have our Temporary Referral forms and when I try opening or downloading attachments on the form its taking me to a page that says "Unfortunately, the page you were looking for could not be found. It may be temporarily unavailable, moved or no longer exists. Please check your spelling and retry."

    Screenshot
  • Profile Image
    Dragana_R
    Answered on November 30, 2021 at 11:18 AM

    Hello, Llyn!

    Thank you for contacting support.

    Could you please share the link to your form so that we can easily investigate the situation?

    We look forward to your response.

  • Profile Image
    Dragana_R
    Answered on November 30, 2021 at 01:47 PM

    The account you used for this thread doesn't have any forms available.

    Could you please share the account with the form you have issues with, including the link to the form itself?

    Thank you!


  • Profile Image
    llyn
    Answered on November 30, 2021 at 04:44 PM
    https://www.jotform.com/uploads/juvoforms/213205087583051/5136005527187624035/PD%20notice.pdf
    Regards,
    Llyn Mayor
    Office Phone Number: (949) 572-1906
    Office Address: 222 W 6th St, Suite 520 San Pedro, CA 90731
    Website: wearejuvo.com | Smooth Settling.
    ...
  • Profile Image
    Dragana_R
    Answered on November 30, 2021 at 05:59 PM

    You were having trouble opening and downloading files on your forms because you have "Require log-in to view uploaded files" enabled. Kindly uncheck it.

    1638312988_61a6ac1c148ab_

    Let us know if you have any additional questions.