My Form is showing as over quota when I have deleted images for it to be under 100 MB requirement

  • cpaucar
    Asked on November 30, 2021 at 11:04 AM

    Hi,


    This form went over quota due to me not realizing the MB limitation for a free account. I cleared out a lot of the files on the form but it is still showing an over quota feature when my applicants go in. Could you let me know how to fix this? I have tried to clear cach the form on my own and my applicants still receive the same error!


    https://form.jotform.com/213267416058153

  • Girish JotForm Support
    Replied on November 30, 2021 at 12:25 PM

    Please delete the submissions from the Trashed entries section in your form submission page:

    1638293080 61a65e58d06f2 3011 17 Screenshot 10

    Please also review the submissions for the form https://www.jotform.com/form/213267416058153 as the uploads in that form are contributing to most of the space.

  • cpaucar
    Replied on December 1, 2021 at 1:47 AM

    Hi I did this and cleared submission and my form is still showing as over quota even though the table is cleared. Could you please help me get my form working?

  • Menerva_B
    Replied on December 1, 2021 at 2:24 AM

    Hi,

    Can you please provide us with more details? Kindly please share also the form you're having issues with.

    We will wait for your response.