Trying to Change Billing Payment Method

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    dao351
    Asked on November 30, 2021 at 11:21 AM

    Hello,

    Our current billing payment method is through PayPal. We don't really use paypal anymore and would like to change to a credit card. Once I go to my settings, select Billing, they click the button "change credit card", it automatically redirects me to PayPal.


    Need help, as my account is passed due.

    Screenshot
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    Harvey_N
    Answered on November 30, 2021 at 12:47 PM

    Hello,

    Thank you for contacting us!

    Unfortunately, it is not possible to change your payment method directly from PayPal to your Credit Card. You would need to cancel your PayPal subscription first then re-upgrade your account using your card.

    Please check this guide on how to cancel your PayPal subscription:
    https://www.jotform.com/help/336-how-can-i-cancel-my-paypal-subscription/

    Once canceled you should be able to upgrade it again using your card.

    Guide: https://www.jotform.com/help/331-how-to-upgrade-my-account/

    I hope this helps.

    Let us know if you have any questions.