zip file I received was blank

  • blazinghopeidaho
    Asked on November 30, 2021 at 11:31 AM

    Requested a zip file in PDF format and zip file was empty.

    Jotform Thread 3553075 Screenshot
  • Parker JotForm Support
    Replied on November 30, 2021 at 1:00 PM

    Hello,

    Looking at your table I see that all of your submissions are archived can you try unarchiving them and then downloading?