What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Download Incomplete Submissions instead of marking Pending or Incomplete Submissions as Completed

    Asked by jfreemom on March 31, 2014 at 08:50 AM

    We would like to export the "incomplete payments" data so we can follow up with those that abandoned the registration process. Is there anyway to export this info instead of viewing one by one in the jotform dashboard?

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    Answered by EliezerN on March 31, 2014 at 10:41 AM

    Please let me inform you that it is not possible. The only way to export/download incomplete submissions is by completing them from the Incomplete Payment box and then downloading it along with the other complete submissions.

    This capability has been requested before and I have opened a new ticket requesting this feature on your behalf, so that you can be notified via this thread by our Dev team in case that this function is implemented.


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    Answered by bhds on September 12, 2014 at 02:33 PM

    Has there been any development on the implementation of the feature to download incomplete payments?  The information obviously exists in an identifiable manner on your servers as you are able to display this information when the "Incomplete Payments" button is clicked.

    Marking incomplete payments as complete and then downloading them with complete submissions is a flawed suggestion as it no longer separates the incomplete payments from the complete ones.

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    Answered by jfreemom on September 12, 2014 at 03:41 PM
    Maybe you missed my comment that was sent several months back. I understand the completed payments issue. I November brought that up, you did. However, an order doesn't need to be marked " completed, it can simply be downloaded into a PDF just like the completed orders can be done.
    Jámain Freeman
    Freeman Multimedia
    Phone/Fax: 877.878.0998
    Sent from my iPhone
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    Answered by KadeJM on September 12, 2014 at 05:04 PM

    Thank you for the clarification about that. I've updated your ticket with the correct information. 

    If something like this is implemented then we'll certain update you here when that happens.

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    Answered by bhds on September 12, 2014 at 05:11 PM
    Dear Jotformforum_355358, We have received your request and a support ticket has been created with Ticket ID - INC-1208. A technical support representative will be reviewing your request and will send you a personal response as soon as possible. You will receive regular status updates regarding this ticket via email. You can also Reply to this email to add notes to your ticket.   You also have the option to login to the online ticketing system at http://it.bialik.ca/helpdesk/tickets/1208 to view the status of your tickets. Thank you for your patience. Sincerely, Bialik IT Support Department
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    Answered by Maria Arraiz on October 01, 2015 at 10:21 AM

    I would like to follow up on Ticket ID - INC-1208. We would like to export the "incomplete payments" data too. Please let me know.


    Maria Arraiz

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    JotForm Support

    Answered by Charlie on October 01, 2015 at 12:00 PM

    @Maria Arraiz

    It seems like the ticket you are referring is related to the automated system from one of the users. Currently, the feature request regarding exporting the incomplete payments is still pending. I opened a separate thread for your own concern so that we can assist you better. Please refer to this link instead: http://www.jotform.com/answers/674570 

    Thank you for understanding.