I'm unable to access my account...

  • Profile Image
    Garth Reeves 
    Asked on November 30, 2021 at 01:46 PM

    I just noticed that my form was showing up as unavailable when people would visit my site and click the link. I have made several attempts to gain access to my account, but now it says that it is suspended. Please advise.


    Also, I'm unable to login so please do not make this inquiry public.


    Thank you.

    Screenshot
  • Profile Image
    Karl_B
    Answered on November 30, 2021 at 03:57 PM

    @Garth Reeves

    Thank you for contacting Jotform Support!
    Our Security System detects that one of your forms gathers information which is neglecting the rules, the reason why your account got suspended.

    I already reactivated your account, Kindly check your forms to avoid suspending your account again.

    For further concerns, please don't hesitate to post your question on our Support Forum


    Thanks,
    ken