download fillable PDF form not working

  • Zuzinec
    Asked on November 30, 2021 at 2:39 PM

    Like title says, I am trying to download a fillable PDF form of one of my current forms, and I am able to click the download button, but nothing happens. Can you please look into this?

  • Ariel JotForm Support
    Replied on November 30, 2021 at 5:56 PM

    Greetings,

    I've created a fresh form and was able to reproduce the issue.

    I was able to fix it on my end by deleting the old PDF Form (from the PDF Editor)...

    1638312659 61a6aad30df94  Screenshot 10

    and creating a new one.

    1638312711 61a6ab07465c7  Screenshot 21

    Give it a try and let us know how it goes.

    If you need further assistance, please share the URL of the form you're working on for us to better assist you. You can also send us screenshots of the console log if it shows any errors.

    Should you have any further inquiries, we will be more than happy to help.

    Related guide: How to Create a PDF Form