reCaptcha Suddenly appearing when editing forms?

  • mcombs
    Asked on November 30, 2021 at 3:35 PM

    Hello,

    We've been using JotForm for many years now without and captcha enabled. All of a sudden, we are now being required to prove we're humans when submitting/editing form submissions. We would like this to be disabled as it's hugely inconvenient for our staff.

    Thank you,

    Melissa Combs

  • Marina_V
    Replied on November 30, 2021 at 6:05 PM

    Hi,

    We apologize for the inconvenience.

    Does this happen with all your forms or just a specific form? If so, please share the URL of the specific form.

    Thank you

  • mcombs
    Replied on December 1, 2021 at 11:00 AM

    Hello,

    It is happening on all of our forms. When a user submits a form, the hCaptcha appears before it will fully process. It also happens when trying to edit forms.

    Thank you,

    Melissa

  • mcombs
    Replied on December 1, 2021 at 11:01 AM

    Here is an example:

    1638374505 61a79c6942e82 JF1 Screenshot 101638374504 61a79c68e3e74 JF2 Screenshot 21

  • Niko_N
    Replied on December 1, 2021 at 11:39 AM

    Greetings Melissa,

    We apologize for the inconvenience.

    I've forwarded the issue to our reviewers' team. They will check and review your account to see if we can whitelist it to avoid showing that Recaptcha verification.

    We will update you here, via this ticket once the account is checked.

    Thanks for your patience!

  • Niko_N
    Replied on December 1, 2021 at 12:08 PM

    Greetings,

    We have whitelisted your account so captcha verification should not appear on your forms.

    Thank you!