reCaptcha Suddenly appearing when editing forms?

  • Profile Image
    mcombs
    Asked on November 30, 2021 at 03:35 PM

    Hello,

    We've been using Jotform for many years now without and captcha enabled. All of a sudden, we are now being required to prove we're humans when submitting/editing form submissions. We would like this to be disabled as it's hugely inconvenient for our staff.

    Thank you,

    Melissa Combs

  • Profile Image
    Marina_V
    Answered on November 30, 2021 at 06:05 PM

    Hi,

    We apologize for the inconvenience.

    Does this happen with all your forms or just a specific form? If so, please share the URL of the specific form.

    Thank you

  • Profile Image
    mcombs
    Answered on December 01, 2021 at 11:00 AM

    Hello,

    It is happening on all of our forms. When a user submits a form, the hCaptcha appears before it will fully process. It also happens when trying to edit forms.

    Thank you,

    Melissa

  • Profile Image
    mcombs
    Answered on December 01, 2021 at 11:01 AM

    Here is an example:

    1638374505_61a79c6942e82_JF1.png1638374504_61a79c68e3e74_JF2.png

  • Profile Image
    Niko_N
    Answered on December 01, 2021 at 11:39 AM

    Greetings Melissa,

    We apologize for the inconvenience.

    I've forwarded the issue to our reviewers' team. They will check and review your account to see if we can whitelist it to avoid showing that Recaptcha verification.

    We will update you here, via this ticket once the account is checked.

    Thanks for your patience!

  • Profile Image
    Niko_N
    Answered on December 01, 2021 at 12:08 PM

    Greetings,

    We have whitelisted your account so captcha verification should not appear on your forms.

    Thank you!