Form not visible to anonymous users\WordPress

  • Dave Lindberg
    Asked on November 30, 2021 at 4:51 PM

    Hi,

    We have successfully installed the Jotform Embed Forms v1.2.6 on our WordPress site.

    We've embedded the form on a publicly published page, using the following code:

    <div class="jotform"><script type="text/javascript" src="https://form.jotform.com/jsform/213244759834160"></script></div>

    The form work as expected for logged-in users. However, anonymous users do not see the form; in that case, the browser renders just the script\'s URL, rather than the embedded iframe:

    <div class="jotform"><script type="text/javascript" src="https://form.jotform.com/jsform/213244759834160" defer=""></script></div>


    Any guidance on correcting this issue is greatly appreciated. Thanks!

    Page URL: https://staging-resolvemedicalbillscom.kinsta.cloud/ez-file/
  • Martin_A
    Replied on November 30, 2021 at 8:50 PM

    Hi there,

    Can you please try and embed your form using the iFrame Embed Source Code, or if you prefer to use a plugin for embedding your form to WordPress, please follow the details and instructions provided in the following guide → A Guide to Embed Forms for WordPress Users.

    Hope this information helps.
    Let us know if you need any further assistance.
    Thank you.