My account is locked out and my form no longer works

  • Kari
    Asked on November 30, 2021 at 5:38 PM

    Can someone please restore my account? It keeps getting locked out. I'm not sure why this form makes my account freeze. Thanks!

  • Laura JotForm Support
    Replied on November 30, 2021 at 9:54 PM

    Hi,

    It seems that your account has been suspended by our automated phishing detector.
    I have forwarded your account to our reviewer team for checking, and as soon as we hear back from them, we will get back to you.

  • Laura JotForm Support
    Replied on December 1, 2021 at 4:21 AM

    Hi,

    We apologize for the inconvenience caused to you.
    Your account has been activated now, and you should be able to log in again.

    If you would encounter any further issues with your account, please let us know.