stuck "Thank You"

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    Asked on July 25, 2011 at 03:35 AM

    I would like to have my own message after someone fill my form out. but when i click the thank you and change to custom then type in anything and then save it. it still shows the same "Thank you for your submission"

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    Answered on July 25, 2011 at 04:12 AM


    Hi jkkenworthy, 

    Thank you for using JotForm. 

    I've tried replicating this on our end and I've noticed that your Thank You page is under a customized URL. Apart from that, you also have a condition that does not correspond to what you want. A screenshot of this can be seen through this link

    I suggest you delete your condition and change your Thank You message under Setup&Embed>Thank You>Thank You message.

    If you have further questions, please feel free to contact us.


    Albert JotForm Support 


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    Answered on July 25, 2011 at 04:13 AM

    Hi jkkenworthy,

    I tried to submit an entry from your form and this is the thank you message that I received:

    The default JotForm thank you page should look like this:

    When I looked at your JotForm account, your  form's thank you page is set to a Custom URL (that is In order to set up your own thank you message, please choose the last option instead:

    Kindly resetup your thank you page again and let us know how it goes. Thank you for using JotForm!