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I upgraded but my account is still in free status.Asked by Susie Cunningham on March 31, 2014 at 11:18 AM
here is my Transaction ID number, showing this account has been upgraded. Do NOT disable my account. there is no way for me to call you, and I received an email saying my account would be disabled as of 12 PM EST time today. I upgraded on March 29th so PLEASE DO NOT DISABLE THIS ACCOUNT.
Transaction ID # is INT140329-1774-34643
User Name CommFoundOrange.
email name User Name ID number
Upon checking your payment details, I found that you have not mentioned your JotForm account username while making the subscription payment. That is the reason why your account was not upgraded automatically.
I have taken care of your this issue and your account is now in premium monthly subscription plan. Please sign out and then sign in again for the changes to reflect.