What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I upgraded but my account is still in free status.

    Asked by Susie Cunningham  on March 31, 2014 at 11:18 AM

    here is my Transaction ID number, showing this account has been upgraded. Do NOT disable my account. there is no way for me to call you, and I received an email saying my account would be disabled as of 12 PM EST time today. I upgraded on March 29th so PLEASE DO NOT DISABLE THIS ACCOUNT.

    Transaction ID # is INT140329-1774-34643 

    User Name CommFoundOrange.


    Thank you!

    Page URL:

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    JotForm Support

    Answered by ashwin_d on March 31, 2014 at 11:57 AM

    Hello Susie,

    Upon checking your payment details, I found that you have not mentioned your JotForm account username while making the subscription payment. That is the reason why your account was not upgraded automatically.

    I have taken care of your this issue and your account is now in premium monthly subscription plan. Please sign out and then sign in again for the changes to reflect.

    Thank you!