What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Is there possible a refund?

    Asked by soyers on July 25, 2011 at 05:10 AM


    In June I upgraded Jotform account from free to Premium.

    And I thought that it is just to one month.

    Today I looked in my PayPal account and saw, that there is subscription and for July also $9.95 is tooked from my PayPal account.

    I unsubsribe now, but is there possible a refund?

    Ok, $9.95 isn't huge amount of money, but still...

    Best regards,


  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 25, 2011 at 04:29 PM

    Hello Toms,

    I looked up on the information about the payments you have made to your Jotform Premium subscription. It appears that you did not expect a recurring payment to be taken away from your account. Also, I can see that the latest payment was made 3 days ago and that you have cancelled the subscription only yesterday.

    With that in mind, I have submitted a ticket for your refund request. Expect your money to reflect on your Paypal account in a week or two after the request is approved.

    If you have anything else to ask, please do not hesitate to contact us again. Thank you for your business. Have a great day!