Is there possible a refund?

  • Profile Image
    soyers
    Asked on July 25, 2011 at 05:10 AM

    Hi!

    In June I upgraded Jotform account from free to Premium.

    And I thought that it is just to one month.

    Today I looked in my PayPal account and saw, that there is subscription and for July also $9.95 is tooked from my PayPal account.

    I unsubsribe now, but is there possible a refund?

    Ok, $9.95 isn't huge amount of money, but still...

    Best regards,

    Toms

  • Profile Image
    NeilVicente
    Answered on July 25, 2011 at 04:29 PM

    Hello Toms,

    I looked up on the information about the payments you have made to your Jotform Premium subscription. It appears that you did not expect a recurring payment to be taken away from your account. Also, I can see that the latest payment was made 3 days ago and that you have cancelled the subscription only yesterday.

    With that in mind, I have submitted a ticket for your refund request. Expect your money to reflect on your Paypal account in a week or two after the request is approved.

    If you have anything else to ask, please do not hesitate to contact us again. Thank you for your business. Have a great day!


    Neil