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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form will not submit in Safari if the upload fields are required

    Asked by gnolan on March 31, 2014 at 01:27 PM

    Dear Jotform,

     

    I am having reports that Safari end users are having trouble with the form indicated in the URL below. If you can check it I would be much obliged.

     

    Thanks,

     

    Gary Nolan

    Page URL:
    http://www.ocfci.net/Craft%20Applications/index.html

    Reports JotForm check thanks
  • Profile Image

    Answered by EliezerN on March 31, 2014 at 02:35 PM

    Upon testing the form I found that it is not possible to submit it while in Safari.  Neither the embedded version nor the standalone version of the form will submit. 

    So, after cloning your form and applying troubleshooting measures I found that the cause of the issue are the first four Upload fields being required: 

    Once I set them non-required the form was submitted with no issues. 

    So I have fowarded this issue to our next level support so that they can help us to resolve this issue as soon as possible. We will update you via this thread once it is resolved.

    In the mean time you can enable the Multi Upload function of your File Upload fields, they will still work with the Required function enabled.

    Thanks for your understanding.

  • Profile Image
    JotForm Support

    Answered by liyam on April 05, 2014 at 09:38 AM

    Hello Gary,

    The problem happens because of the image validation on your file upload elements.  I have now fixed it.  Please do let us know if the problem persists.

    Thanks.