I upgraded my subscription and the changes are not reflected to my account

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    Randy Jeannotte 
    Asked on March 31, 2014 at 02:43 PM

    I am trying to rent out 5 places right now . I have upgraded my services but my account or website is still saying I am over quota . This is frustrating   what is going on ?????

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    Answered on March 31, 2014 at 03:50 PM


    The upgrade was not applied to your account, because you did not specified your Jotform Log in name while upgrading.

    So, could you please confirm if jbros2014 is the username of the account that you want to apply the upgrade? That we can proceed to correct the error.

    We will wait for your confirmation.


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    Answered on March 31, 2014 at 04:15 PM

    Hi again,

    Please, let me rectify something. There is no need for you to confirm us the username of the account. Since the subscription with the Reference Number INT140329-8964-47365 was not applied to any account, it has been canceled and we already performed a refund with the equivalent of $9.95 USD to you. So, please expect to receive the money within a timeframe of 4 to 10 days.

    Now you can proceed to reupgrade your account from the Upgrade section of your account: https://www.jotform.com/myaccount/billing

    Make sure that you enter your account username while upgrading. Otherwise your account will not be upgraded.

    Thanks for your understanding