Captcha Problems

  • Profile Image
    stgautogroup
    Asked on December 01, 2021 at 03:03 PM

    Hello,

    I'm getting reports from users of multiple of our forms being presented with Captchas when submitting entries. I'm unable to replicate the issue but it seems to be similar to what was occurring in the support ticket: https://www.jotform.com/answers/2410225-form-submission-recaptcha-is-displaying-after-submitting-the-form

    I suspect the traffic to our forms is triggering your anti-spam system as I have not enabled Captcha on any of our forms. Can we also please be whitelisted? I think that will solve the problem. Thanks!

  • Profile Image
    Gilbert_P
    Answered on December 01, 2021 at 04:15 PM

    Hello,

    We'll forward this matter to the concerned team. Once we receive any updates from them, we'll notify you here.

    Thank you for your patience.

  • Profile Image
    stgautogroup
    Answered on December 01, 2021 at 04:18 PM

    Thanks Gilbert!

  • Profile Image
    Dragana_R
    Answered on December 01, 2021 at 05:59 PM

    Hello, Patrick!

    Your account has been successfully whitelisted. Kindly confirm if the Captcha persists.

    Thank you. We will wait for your response.

  • Profile Image
    stgautogroup
    Answered on December 01, 2021 at 06:03 PM

    Hi Dragana,

    Thank you! I'll report back shortly whether or not it persists.