Locked out of account and the forgot password link isn't working

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    Cole Schlam 
    Asked on December 01, 2021 at 05:24 PM

    Hi There,

    I have an account associated with info@comebackyoga.org. It isn't recognizing the password or username we created. When we get the forgot password link sent, the the button to reset doesn't work. Could you please support us in accessing this account.

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    Marina_V
    Answered on December 01, 2021 at 07:38 PM

    Hi,

    Thank you for contacting Jotform Support. We apologize for the inconvenience.

    I have cleared your form cache and flushed the log-in attempts for account info@comebackyoga.org here on my end.

    Please clear your browser cookies and cache by following this guide https://support.apple.com/en-ph/guide/safari/sfri11471/mac

    After clearing your cache, please reset your password by following this guide https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    You can also try using another browser to reset the password.

    Let us know if we can further assist. Thank you