Image Upload Preview does not capture large file uploads.

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    Asked on March 31, 2014 at 09:49 PM

    I attempted to submit a photo (1.2 mb) through one of my forms.  The text portion of the form was submitted, but the jpeg was not.  I submitted a smaller jpeg (359 kb) with success.  What are the parameters of submitting jpegs?  I will include a statement on my form indicating not to submit a jpeg larger than  xx amount.


    Thank you!



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    Answered on April 01, 2014 at 12:06 AM

    Hello Kelley,

    Upon checking your form, I did not find any issue with that. I sent you a test submission and I was able to upload a 1.16 MB file without any issue. Uploading a large file should not be an issue.

    I did check your submission record and it seems that the submissions with large files does not get uploaded through "Image Upload Preview" widget. I tried uploading a small file and that seems to work fine.

    I am creating a bug report and sending it to our back end team. We will get back to you as soon as we have any update from them. For now, I will suggest you to use a normal "File Upload" question in your form which can be found under "Form Tools" tab.

    Thank you!

  • Profile Image
    Answered on December 03, 2014 at 06:11 AM


    WE apologize for the inconvenience this caused you. 

    We have updated the Image Upload Preview Widget to accommodate larger files without fail: 

    The widget provides feedback of the upload progress - so you will know should something go wrong.

    Please try it out and share your experience with us.