- GLFoundationAsked on March 31, 2014 at 09:49 PM
I attempted to submit a photo (1.2 mb) through one of my forms. The text portion of the form was submitted, but the jpeg was not. I submitted a smaller jpeg (359 kb) with success. What are the parameters of submitting jpegs? I will include a statement on my form indicating not to submit a jpeg larger than xx amount.
- JotForm Supportashwin_dAnswered on April 01, 2014 at 12:06 AM
Upon checking your form, I did not find any issue with that. I sent you a test submission and I was able to upload a 1.16 MB file without any issue. Uploading a large file should not be an issue.
I did check your submission record and it seems that the submissions with large files does not get uploaded through "Image Upload Preview" widget. I tried uploading a small file and that seems to work fine.
I am creating a bug report and sending it to our back end team. We will get back to you as soon as we have any update from them. For now, I will suggest you to use a normal "File Upload" question in your form which can be found under "Form Tools" tab.
- JotForm SupportTitusNAnswered on December 03, 2014 at 06:11 AM
WE apologize for the inconvenience this caused you.
We have updated the Image Upload Preview Widget to accommodate larger files without fail:
The widget provides feedback of the upload progress - so you will know should something go wrong.
Please try it out and share your experience with us.