Download an attachment to mobile device

  • Profile Image
    RehabManagement
    Asked on December 02, 2021 at 12:07 AM

    How do I download an attachment from a submission on a mobile device?

    When I click the download I get this screen

    This is the same for images and videos1638421512_61a8540830f23_IMG_0249.jpg

    My settings are as follows:

    1638421576_61a854483abe9_

    Even when I switch OFF require log-in to see submissions I get the same screen.



  • Profile Image
    Laura_L
    Answered on December 02, 2021 at 02:58 AM

    Hi,

    Could you give us a link to the form that you are trying to download the submissions on?
    Could you also let us know in what file format the uploaded files are?

    Can I confirm that you are accessing the files from your email on your mobile phone?
    If you try to open the files directly from the Jotform App on your phone, are you able to download the files?