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    Account shut off

    Asked by tower59 on April 01, 2014 at 11:18 AM

    We received a notice that we had reached our SSL submissions for March and that our account would be shut off today (4/1/14) at 12pm ET. Can you pleae tell me what date the "month" resets on and what date our account will be able to receive SSL submissons again?

    Submissions ssl submissions and
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    JotForm Support

    Answered by liyam on April 01, 2014 at 11:54 AM

    Hello tower59,

    The submission counts reset ideally on the 1st day of the month.  

    Upon checking your account, it actually just did reset and you now have 0 submissions and 0 SSL submission counts for April.

    If you have further questions or concerns, please do let us know.

    Thanks.