Account Information

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    Asked on July 25, 2011 at 12:40 PM

    How do I downgrade my account to free and how can I see what credit card is being charged for my account?

  • Profile Image
    Answered on July 25, 2011 at 12:46 PM

    Hi GDMP,

    Your JotForm subscription is paid using Credit Card which is handled by Plimus.
    To downgrade the account please login to JotForm then click on Account Settings
    from the bottom of the page. The Account Settings will show you a 'Cancel' button
    click on this button and you will be redirected to Plimus website.

    Your Plimus username is a long string of numbers from the original
    plimus email you received when you paid for JotForm.

    If you forgot the password you may visit the link below and enter the email
    address used upon sign up.

    Once you are logged in to Plimus you should see what card is used for

    Your account will stay Premium until the time you have paid for expires

    Thanks for using JotForm.