What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do i change the email the forms are being sent to

    Asked by joytheatre on April 01, 2014 at 11:50 AM

    i had updated my email in my profile a few mos ago, but the forms are still being sent to the old address. i can't find where to fix the email.



    joy theatre


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    JotForm Support

    Answered by liyam on April 01, 2014 at 12:43 PM

    Hello janiece,

    The email address set on the email alert on your form will not update if you have changed the email address on your account's profile.  This means you will need to manually change the email address on your form.

    This user guide will help you identify to which email address the form is sending its notification alerts. Once you're able to find that out, you can also change your email address set there so the next time you receive a submission, it will send to the new email address set.

    If you have further questions, please do let us know.


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    Answered by joytheatre on April 01, 2014 at 04:10 PM
    awesome thank you so very very much!
    Joy Theatre
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