Sub-Users: Creating/Editing/Deleting conditions will automatically reloads the page and changes isn't saved

  • Profile Image
    crossland
    Asked on December 02, 2021 at 04:19 PM

    One of our users is unable to create conditions on any jotform she has access to. She can make other changes to the form, and can create any condition she wants, but the conditions won't save.

    I've cleared the cache and she has tried a different browser.

  • Profile Image
    Elton
    Answered on December 02, 2021 at 06:17 PM

    Sorry to hear that. Can you name the form in question so we can check? Also, which of your sub-user can't create conditions?

  • Profile Image
    Elton
    Answered on December 02, 2021 at 06:28 PM

    Sorry, I tested it with the last edited form in your account in its cloned version then shared it with a test account and I was able to reproduce the problem. The moment you modify anything in the conditions, it simply reloads the page then nothing happens. The change you made in the conditions isn't saved.

    Example, after creating a new condition, it auto-reloads the page then the new condition isn't saved.202112030721588P.gif

    Same when deleting conditions.

    20211203072234ua.gif

    I have now escalated this to our developers. Once this is fixed, we'll inform you here.

  • Profile Image
    crossland
    Answered on December 13, 2021 at 09:28 AM

    Is there an update for this?

  • Profile Image
    Francis_U
    Answered on December 13, 2021 at 10:11 AM

    Hi crossland,


    The issue is still being investigated by our developers to determine the root cause. We are sorry for the delay but the ticket is already marked as Important. Once they have further information, they will notify you in this thread.


    Thank you for your patience,

  • Profile Image
    crossland
    Answered on January 11, 2022 at 08:09 AM

    Is there an update for this?

  • Profile Image
    Harvey
    Answered on January 11, 2022 at 08:47 AM

    Hello,

    We apologize for the inconvenience.

    Unfortunately, we currently do not have an update yet from our back-end development team. I have sent them a follow-up message regarding your concern. We will update you on this thread as soon as we have any information.

    We highly appreciate your patience and understanding.